Shipping policy

Shipping and Handling; International Orders

You are solely responsible for providing us with accurate shipping information and a valid phone number or email address. In the event that any Product is returned to us as a result of your failure to provide us with accurate shipping information, you shall be responsible for any additional shipping fees or other charges that may be applied to the return of the Product to us or in re-sending the Product to you.

Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that cannot be delivered due to an address error, or orders seized by Customs.

Orders placed on moby.com will ship in 1 - 2 business days via USPS or UPS Ground services, overall expect 3 - 7 business days for your order to arrive.

Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

International shipment rates vary based on total package weight and final destination. Pricing on our Website does not include duties, insurance costs, tariffs, or value-added taxes (VAT), sales taxes or other international costs/taxes. Free shipping promotions do not apply to international orders.

If you place an order for shipment to an international address, you will be responsible for paying any VAT and other taxes, tariffs, import or export duties, and other similar taxes, duties or fees attributable to such orders. These taxes, duties and fees, if assessed, are the sole responsibility of the package recipient, who will be billed for them by the local Customs office. We suggest you check with your local Customs office for any documents you may need before placing your order.

Return Policy

There’s no need to send moby™ back to us for a return. If for any reason you are not satisfied with your purchase, you may request a refund within 60 days of delivery of your first order. We’ll refund you for the full cost of the product less shipping, VAT, or duties—no questions asked. Simply reach out to moby at hello@moby.com and someone will be happy to help. Refunds take approximately 2-5 days to process.

Refunds apply to your first order only, not any subsequent shipments, even if they are billed, paid, or shipped during this 60-day period. For all subsequent shipments, you may reschedule or cancel at any time in your account.

If your refund request is outside of the 60-day guarantee, we are unable to issue a refund or offer credit. Additionally, if you cancel your subscription and reactivate that same subscription at a later date, you are no longer eligible for a refund.

If your shipment is returned to sender, we will contact you within 30 days and offer to reship your order or issue a full refund.

Subscription Billing Terms

By purchasing a monthly subscription, you agree and acknowledge that your subscription has an initial and recurring payment charge at the then-current subscription rate and you accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by moby after the expiration date of your payment card.

Your subscription will be automatically renewed for successive monthly periods and your payment method will automatically be charged for each successive monthly period at the then-current subscription rate until you cancel your monthly subscription renewal.